Web Help Desk Ticket Access

Web Help Desk can be accessed by any Staff or Faculty with a Butte email.  On this site it is easy to see what tickets you have subitted to IT and check the status.

How Do I access Tickets?

Tickets are accessed at the same site you would submit a ticket.

http://webhelpdesk.volamdolong.com

To access your tickets select History.

Here are the various typs of ticket statuses you may see.

 This means your ticket is open and has not been looked at yet.

Tickets pending means your request has been looked at by the tech or waiting on a reply back on a question.

Ticket has been resolved and closed out.  Closed tickets cannot be replied back on.  You'll have to create a new ticket if you have a question or concern on closed tickets.

 This is when the ticket has been cancelled by the user.  Note that you can cancel any of your own tickets if needed.

Issue has been resolved or waiting on a reply back.  Resolved tickets will auto close after one week.  It is possible to reply back to resolved tickets which will open the ticket again.

 Same as resolved but for one month.

 This is for any ticket request that may take awhile to process.

Navigating Ticket Status:

Status Filters: will let you select and see the various ticket types based on any of the above listed selections.

Above is an example of what an open ticket would look like.  It will give you the ticket number and ticket status. Clicking on this will reveal the ticket details.

In ticket details look for ticket notes to add a note or reply back to a tech question or note.  You also have the option to upload documents if requested or needed using Browse.